Refund & Cancellation Policy

HireClove's commercial engagements -- including RPO, staffing, payroll management, and consulting services -- are governed primarily by the terms set out in the signed service agreement or statement of work for that engagement. This policy provides the general framework that applies unless a specific agreement states otherwise.

Where a retainer or advance fee is charged for executive search or advisory engagements, the portion covering work already performed (research, sourcing, or delivered analysis) is non-refundable. Any unearned portion is refundable in line with the specific engagement terms.

For ongoing services such as RPO, Managed Workforce, or Payroll Management, either party may terminate in accordance with the notice period specified in the service agreement. Fees for services delivered up to the termination date remain payable.

Permanent recruitment and executive search placement fees, along with any applicable replacement guarantee, are governed by the terms agreed in the relevant client engagement letter at the time of the search.

Any dispute regarding fees, cancellation, or refunds should be raised with your HireClove engagement lead in the first instance, or via grievance@hireclove.com if unresolved.